Please check in 10 minutes prior to your scheduled appointment. If you are new to our spa, we ask if you please arrive 15 minutes prior to fill out paperwork for us. Your prompt arrival ensures a relaxing personal experience. Arriving late will cheat you of precious minutes, as your treatment will end on time so as not to delay the next guest. We advise you to make appointments well in advance of your visit to ensure availability. Any services 2 hours or longer (or couples packages) will require a payment of half down to secure your appointment. This can be done in person or over the phone by credit card. As a courtesy to other spa guests, we ask that you refrain from cell phone use while at the spa.
Method of Payment
All treatments and products must be paid for at the time of service. We accept VISA, MasterCard, Discover, American Express, checks and cash.
Should you need to reschedule or cancel your appointment, please give us at least twenty-four (24) hours’ notice. We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel you appointment denies other clients the ability to book their own appointment. Individuals that cancel in less than the required time will be requested to secure future appointments by pre-paying with a credit card.
Prices do not include gratuity. For a job well done gratuities may be given at your discretion.
Our products are carefully chosen to preserve and enhance your natural beauty. We evaluate products based on clinic medical research and previous customer satisfaction. If you are unhappy with any of our products, please return them within 30 days for a product exchange or credit to your account.
Gift cards are available for all services and in any denomination. You can purchase in person or through our website. If a card has not been used 1 year after purchase, an inactivity fee will be deducted from the gift card’s total for each month expired.
Treatment Package Expiration
We provide package pricing for services in order for our clients to receive the best results following a recommended timeline. All treatment packages expire 1 year from first treatment. If you have started using your package and request a refund due to unforeseen circumstances, you may only receive a refund based on the original facial price.
PERSONAL INFORMATION & USAGE DATA
We may collect, store and use the following kinds of data:
Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
Information that you provide to us for the purpose of registering with us, including your name, address, telephone number, email addresses, etc.
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
Any other information that you choose to provide to us;